Hybrid Care Outpatient Treatment Platform

Empowering patients to take control of their health journey from daily goals to AI guided care, all in a secure, hybrid platform.

  • Industry
    Healthcare
  • Services
    Healthcare
  • Business Type
    Healthcare
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Summary

This platform was built for a NASDAQ-listed healthcare clinic chain in the USA to revolutionize outpatient care delivery. The solution blends virtual-first care with in-person treatment options, focusing on conditions such as Overactive Bladder (OAB) and Menopause. It enables patients to seamlessly manage symptoms, set daily health goals, schedule appointments, and receive AI-powered guidance  all while complying with strict healthcare security standards (HIPAA, HITRUST, SOC 2).

The platform includes

  • Interactive Symptom Management: Track mood, liquid intake, and urinary health via digital journals.
  • AI-Driven Wellness Plans: Personalized recommendations for Kegel and pelvic floor exercises.
  • Flexible Care Access: Book virtual consultations or in-clinic visits with preferred doctors.
  • Integrated Prescriptions & Procedures: Secure, efficient online and offline prescription management.
  • AI Chatbot Engagement: Intelligent bot that learns from patient interactions to deliver tailored advice.
  • Educational Video Library: Doctor-led and AI-persona videos to enhance patient understanding.
  • Feedback Loops: Post-care surveys and doctor profile pages to improve patient experience.

The User flow & process

   

Client Objective

The client aimed to build a scalable hybrid healthcare platform to:


  • Deliver consistent, high-quality care nationwide across their clinics.
  • Reduce patient drop-off rates by providing a smooth virtual onboarding and treatment journey.
  • Empower patients with self-management tools to improve adherence and outcomes.
  • Introduce AI-driven engagement to provide timely reminders, guidance, and educational support.

Patient drop-off rates in outpatient programs can reach 50% or higher when digital engagement tools are missing, leading to higher costs and poorer outcomes.


We can help you design engagement flows that keep patients involved and treatment plans on track.

Problem Statement

The client faced challenges such as:


  • Fragmented patient data across in-clinic and virtual visits.
  • Low engagement and treatment adherence, leading to extended recovery times.
  • Cumbersome scheduling and prescription management systems.
  • The need for HIPAA-compliant patient data handling and real-time interoperability between multiple healthcare systems.

Data silos and disconnected scheduling systems are among the top 3 reasons for operational inefficiency in multi-clinic healthcare networks.


Let’s work together to unify data streams and reduce operational drag in your system.

Our Solution

We designed a virtual-first, hybrid care platform with a user-friendly patient flow:


  • Seamless Onboarding – Sign-up with Google and OTP verification, welcome video from a doctor, and AI persona-led education.
  • Interactive Assessment – Symptom checker and medical history integration with Redox API.
  • Goal Setting & Tracking – Liquid journals, Kegel counters, and pee diaries for daily health monitoring.
  • Virtual & In-Person Consultations – Scheduling system with reminders via Twilio for calls/SMS.
  • AI Chatbot Support – Kommunicate.io and Convo.ai integration for 24/7 patient engagement.
  • Feedback & Continuous Improvement – SurveyJS-powered feedback collection and performance analytics via LogRocket.

Security was a top priority. We implemented HIPAA, HITRUST, OWASP, SOC 2, and CURES Act compliance protocols to safeguard patient data.


Redox-powered interoperability and secure APIs can reduce manual record-keeping by up to 70%, giving clinicians more time to focus on care.


Want to see how a secure, API-driven flow can work for your team? We’ll walk you through it.

Outcomes

The implementation achieved measurable results:


  • 45% improvement in patient adherence to prescribed treatment plans.
  • 87% reduction in scheduling conflicts and missed appointments.
  • Faster treatment initiation, reducing patient wait time by 60%.
  • Higher patient satisfaction scores (NPS increase by 25 points) due to improved virtual engagement and education.
  • Scalability: Platform is ready to be rolled out across multiple states in the US.

Tech Stack & APIs

  • Frontend: React.js
  • Backend: Node.js
  • AI: Convo.ai, Kommunicate.io (AI chatbot & personalized engagement)

APIs & Tools:

  • Auth0 – Secure login & MFA
  • Redox – Healthcare data exchange
  • SurveyJS – Patient forms & surveys
  • LogRocket – Session replay & debugging
  • Twilio – SMS, voice, and email notifications

With HIPAA, HITRUST, and SOC 2 compliance built in, you minimize security risk while staying audit-ready, a critical factor for scaling healthcare software.


Know how we can embed compliance into your next project from day one.

See how AI + hybrid care can work for your patients. We’ll prototype your first patient journey in a live demo, complete with secure onboarding, symptom tracker, and AI bot.

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See How AI + Hybrid Care Elevates Patient Journeys

Prototype your first patient flow, secure onboarding, symptom tracking, and AI-powered support- all in a demo built for HIPAA-grade compliance and real engagement