ArsenalTech Pvt. Ltd.
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It’s not just maintenance. It’s momentum.

SLA-bound service management that ensures your OutSystems apps don’t just stay online, they keep getting better with use.

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  • 80+
    In-house
    Experts
  • 5+
    Team’s Average
    Years of Experience
  • 93%
    Employee
    Retention Rate
  • 100%
    Project Completion
    Ratio
Our process

What we actually do for you (Beyond bug fixes)

Proactive performance checks

We analyze latency, load behavior, and slow queries using OutSystems Performance Monitoring Suite before your users ever feel a delay.

User behavior monitoring

Real usage patterns often differ from design assumptions. We review what your users actually do and adapt the app to match it.

Automated health audits

With OutSystems Lifetime and Forge Monitoring Tools, we run scheduled audits to catch expired tokens, broken APIs, and background job failures.

Version control & environment management

We manage staging, pre-prod, and prod pipelines using Git integrations and OutSystems Lifetime DevOps pipelines.

Security watchdogs

Outdated libraries and permissions get flagged automatically. We stay ahead of OWASP vulnerabilities and compliance updates.

Tech talk

Developer tips & insights

Trending Blog thumbnail_RAG
4 Min read 10 September, 2025

Introduction to RAG (Retrieval-Augmented Generation) for SaaS Applications

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4 Min read 10 September, 2025

Building Multi-Tenant SaaS Applications with Laravel: A practical guide for scaling globally

Trending Blog thumbnail_Filament Vs Laravel Nova
2 Min read 10 September, 2025

Filament vs Laravel Nova: CTO Guide

Real talk on keeping apps fast, secure, and running 24/7 in 2026

Straight answers on proactive monitoring, instant incident handling, and SLAs that actually protect your business

Our OutSystems ongoing support, monitoring & SLA management keeps your mission-critical applications reliable long after launch, because basic maintenance isn't enough in 2026. Proactive checks through OutSystems lifetime and forge tools spot latency issues, broken APIs, expired tokens, and job failures before users feel any impact. Real-time tracking of actual usage patterns, OWASP vulnerabilities, and security risks combines with 24/7 incident resolution to maintain uptime and compliance without constant manual intervention. SLA commitments guarantee fast response times, structured version control pipelines across environments, and ongoing optimization so your apps stay performant, secure, and continuously improving. This approach eliminates firefighting, protects ROI, and turns support into true momentum for enterprise-grade OutSystems environments.

Use LifeTime's built-in analytics for an easy overview, it tracks APDEX scores (user satisfaction), slowest screens/actions, error rates, and end-to-end timings (client, network, server). Enable analytics per environment in LifeTime, then check dashboards for trends. For deeper insights, drill into Service Center logs for slow queries, timers, and errors. Add the PerformanceMonitoring API to custom-track key user flows if needed. Many teams integrate external tools like Dynatrace for advanced alerting. This setup lets you spot issues before users complain and keep experience smooth.
Enable analytics across all environments in LifeTime for automatic collection of performance data. Set up dashboards to focus on key metrics like APDEX, slow queries, and uptime. Use LifeTime's alert features or integrate with email/Slack for notifications on thresholds (e.g., high error rates or slow responses). Review logs daily in Service Center and apply best practices like indexing entities and tuning servers. For proactive alerts, add Forge components like Intelligent Performance Advisor (IPA) for predictive warnings. Keep it simple, start with built-in tools, then expand as your portfolio grows.
OutSystems Cloud offers a standard 99.5% uptime SLA, with upgrades available to 99.95% for critical apps (extra cost). Maintenance windows are scheduled and announced in advance, usually low-impact with no downtime for most updates in ODC (evergreen platform). You get reporting via the Uptime SLA Dashboard for historical availability and credits if targets are missed. Exclusions apply for planned maintenance or customer-caused issues. For on-prem/self-hosted, you manage your own SLAs. It's reliable for enterprise, but always review your contract for specifics.
Use balanced/rolling deployments in LifeTime, upgrade front-ends one by one while others handle live traffic. For bigger changes, set up blue-green (two parallel environments) and switch traffic after validation. Schedule maintenance during low-usage periods and use LifeTime's maintenance mode only if needed. Test thoroughly in staging first, monitor closely during cutover, and have rollback ready (e.g., revert to previous version). For cloud (especially ODC), many updates are seamless with no user impact. This keeps SLAs intact, ero downtime is standard for well-planned ops.
Challenges include data overload (too many logs/metrics), distributed apps hiding bottlenecks, scaling alerts without noise, and limited built-in depth for complex flows. Overcome by focusing on key dashboards in LifeTime (APDEX, slowest elements), using Service Center for drill-down, and adding tools like IPA for predictive AI insights on future issues. Tune apps early (indexing, async logic), set smart thresholds for alerts, and review regularly with teams. For very large portfolios, integrate external APM if needed. Proactive tuning and focused monitoring turn challenges into quick fixes, keeping apps fast at scale.

It’s not just maintenance. It’s momentum

Run automated health audits, compliance checks, and 24/7 monitoring to keep every OutSystems app secure, reliable, and always improving.

Keep moving